Field Service Technician

1 month ago

Walthamstow, Greater London, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly motivated and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing our network infrastructure, ensuring that our customers receive the best possible service.

Key Responsibilities
  • Install and maintain our network infrastructure, including fibre optic cables and equipment
  • Diagnose and repair technical issues with our network and equipment
  • Provide excellent customer service, ensuring that customers are satisfied with the service they receive
  • Work collaboratively with our technical team to resolve complex technical issues
  • Document processes and follow company standard procedures and protocols
Requirements
  • A UK Manual driving licence with no more than 8 points
  • Be comfortable working at heights and outside in all weathers
  • Someone who enjoys problem solving and finding suitable solutions for customers
  • An individual who can build great relationships with customers
  • An organised individual with a customer-focus, who is motivated to help others
What We Offer
  • A competitive salary of £29,000 plus £2,500 London Weighting Allowance
  • 25 days of annual leave, including your birthday
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)

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