Seasonal Passenger Service Representative

2 months ago

Isles of Scilly, Isles of Scilly, United Kingdom Isles of Scilly Travel Full time

**Job Summary**

Isles of Scilly Travel is seeking a highly skilled and customer-focused individual to join our team as a Seasonal Passenger Handling Assistant. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient handling of passengers and their luggage.

**Key Responsibilities:**

  • Provide exceptional customer service to passengers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Assist with passenger check-in and aircraft dispatch, ensuring that all necessary documentation is completed accurately and efficiently.
  • Complete load sheets and other administrative tasks as required.
  • Assist passengers during times of disruption, providing support and guidance to ensure their journey is as smooth as possible.
  • Deal with general customer enquiries and visiting pilots, providing a high level of service and attention to detail.
  • Work collaboratively with other members of the airport operations team to ensure that all tasks are completed to a high standard.

**Requirements:**

  • A good general education, with excellent communication, customer service, and computer skills.
  • Flexibility towards working hours, with the ability to work a variety of shifts, including weekends and bank holidays.
  • Passenger handling, customer service, and systems training will be provided.

**Benefits:**

  • Uniform provided.
  • 30 days paid holiday (inc bank holidays, pro rata).
  • Discounted travel.

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