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Quality Assurance Specialist
3 months ago
Greenbean is seeking a dedicated Quality Assurance Specialist to enhance our team, ensuring adherence to quality standards and fostering outstanding client satisfaction.
Benefits:
- Financial Stability: Attractive salary with yearly evaluations, 10% employer-funded pension plan, performance-based bonuses, group income protection, and life insurance.
- Work-Life Integration: Opportunities for hybrid work arrangements, 25 days of annual leave plus public holidays, additional leave based on tenure, and a holiday trading option.
- Employee Wellbeing: Comprehensive private health insurance, a pantry filled with complimentary snacks, discounted fitness memberships, a cycle-to-work initiative, and an employee assistance program offering confidential support, including mental health resources.
Key Responsibilities:
- Conduct regular assessments of customer interactions and complaint resolution processes with team members in the Client Relations Department and occasionally across the organization.
- Provide constructive written and verbal feedback to the Client Relations Team Manager and individual team members.
- Highlight positive feedback and compile detailed summaries that identify areas for enhancement.
- Detect trends that lead to unsatisfactory outcomes and propose actionable strategies to mitigate recurrence.
- Maintain thorough review documentation and deliver regular management information to the Client Relations Team and broader organization.
- Uphold the brand's values in all aspects of your role.
- Collaborate with colleagues to ensure timely completion of tasks.
About You:
As a Quality Assurance Specialist, you thrive in a collaborative environment and are always on the lookout for improved methodologies, even if immediate implementation isn't feasible. We are looking for someone who embodies a culture of teamwork and empowerment. The ideal candidate will possess:
- A proven history of producing high-quality work in their current position.
- Strong verbal and written communication skills, with the ability to deliver positive feedback effectively.
- Exceptional attention to detail and robust analytical capabilities.
- Team-oriented mindset, working closely with peers.
- A commitment to continuous improvement.
- A genuine desire to prioritize customer satisfaction.
If you are interested in the Quality Assurance Specialist position, we encourage you to explore this opportunity further.
