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Apprenticeship Liaison Officer

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Norwich, Norfolk, United Kingdom City College Norwich Full time

Job Summary:

The Apprenticeship Liaison Officer will play a crucial role in ensuring the highest quality service for apprentices and employers throughout the apprenticeship journey. This position requires a customer-focused individual with experience in managing customer portfolios and engaging employers in the apprenticeship process.

Key Responsibilities:

  • Lead the apprenticeship sign-up process, ensuring seamless communication and support for apprentices and employers.
  • Manage a customer portfolio, providing exceptional service and resolving any issues that may arise.
  • Collaborate with academic staff and external stakeholders to deliver a high-quality service.
  • Work closely with the team to achieve departmental goals and objectives.

Requirements:

  • Experience in customer-facing roles, preferably in education or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.

About City College Norwich:

City College Norwich is a leading provider of education and training, committed to delivering high-quality services to our customers. We are dedicated to creating a supportive and inclusive environment that fosters growth and development.