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Customer Relationship Specialist
2 months ago
About the Role
We're seeking a dedicated and experienced professional to join our dynamic team at PharmAssist as a Customer Relationship Specialist. In this role, you'll be the vital link between our innovative platform and our clients, playing a crucial part in supporting customers, ensuring their satisfaction, and driving growth.
Key Responsibilities
- Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Upload supplier price files to maintain customer price cascades and ensure compliance.
- Serve as the primary point of contact for customer queries and resolve issues in a timely and professional manner.
- Proactively identify and resolve customer issues to enhance satisfaction and reinforce the value of our products.
- Identify growth opportunities using preferred suppliers and generate leads for additional products or services.
- Collaborate with the sales team to expand our customer base and drive business growth.
- Manage pricing queries and maintain accurate customer information.
Requirements
- Proven experience in telephone account management and customer service, preferably in the pharmaceutical industry.
- Strong analytical skills with the ability to interpret data trends and make informed decisions.
- Proficiency in Microsoft Office (Excel, Outlook, Word) and ability to learn new systems quickly.
- Exceptional telephone communication and interpersonal skills, with a keen focus on precision and accuracy.
- Passion for customer success and driving business growth, with a strong understanding of the pharmaceutical industry.
What We Offer
- A competitive salary of £24,000.
- A generous holiday allowance, including 22 days annual leave and 8 bank holidays, increasing to 30 days with length of service.
- A market-leading employee discount programme across hundreds of retailers and services.
- Access to MediCash, allowing you to reclaim money on a wide range of medical services.
- A cutting-edge finance management app to control your salary as you see fit.
- An annual Christmas bonus.
