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Commercial Vehicle Rental Support Specialist
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a valued member of our team, you will be responsible for handling customer inquiries and resolving disputes in a professional and efficient manner.
Key Responsibilities
- Provide exceptional customer service to internal and external stakeholders
- Resolve customer disputes and complaints in a timely and professional manner
- Communicate effectively with customers and colleagues to ensure seamless service delivery
- Work collaboratively with other departments to achieve business objectives
- Stay up-to-date with company policies and procedures to ensure compliance
What We Offer
As a Customer Service Representative with Northgate Vehicle Hire, you will enjoy a competitive salary, excellent benefits package, and opportunities for career growth and development. Our benefits include:
- Salary: Starting from £22,369.35 per annum, rising to £ upon successful completion of probation
- Annual Leave: 24 days, increasing to 26 days with service
- Pension: Ageon employer contributions of 5%
- Financial Benefits: Free life assurance, save-as-you-earn scheme, employee referral scheme, and benefits app with discounts and cashback
- Wellbeing & Lifestyle Services: Colleague assistance programme, 24/7 GP service, mental health support, and more
- Motoring Benefits: Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires
- Wagestream: Free financial wellbeing app with pay control, savings, and financial advice
About Us
Northgate Vehicle Hire is the UK's largest supplier of light commercial vehicle rental solutions, with over 60 branches nationwide. We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are agile, experts, imaginative, and reliable, and we are committed to helping our customers thrive in their careers.
