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Second Line IT Support Specialist
2 months ago
Job Title: Second Line IT Support Specialist
About Us: Class Technology Solutions Ltd is a leading managed service provider in the Education Sector, delivering innovative solutions to schools and educational institutions.
Job Summary: We are seeking a highly skilled Second Line IT Support Specialist to join our team. As a Second Line IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and working closely with our First Line Support team to ensure seamless service delivery.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop sessions
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Work closely with the First Line Support team to ensure seamless service delivery
- Document and track technical issues and resolutions
- Participate in on-call rotations and provide after-hours support as needed
Requirements:
- Strong technical knowledge of IT systems and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance