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Automotive Sales Operations Manager
2 months ago
Position: Automotive Sales Operations Manager
Hours: Full-time, 45 hours per week
Compensation: Competitive base salary with an attractive OTE and bonus structure, along with access to one of the latest vehicle models
Benefits: 25 days of annual leave plus public holidays, Employee Assistance Programme, Discounted Vehicle Purchase Scheme, Colleague Car Benefit Offers, life insurance, and pension plan
About Us
Marshall Motor Group stands as one of the largest automotive dealership networks in the UK, representing 23 of the most esteemed car, van, truck, and motorcycle manufacturers across 141 dealerships in 34 counties.
We are deeply committed to our employees as much as we are to our clientele. As a member of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we provide extensive opportunities for you to carve out your career path with us.
Role Overview
We are in search of a seasoned Automotive Sales Operations Manager to join our team at the Jaguar Land Rover dealership. This pivotal role will leverage your sales management expertise to guide the sales team in achieving exceptional customer outcomes.
Reporting directly to the Head of Business, this is an excellent opportunity to be part of a leading automotive group while representing a prestigious brand. You will manage a team of Sales Executives and a Transaction Manager, overseeing both new and pre-owned vehicle sales. We seek an individual who can propel the team and business forward, with a strong background in budgeting and forecasting.
Key Responsibilities
- Overseeing the Sales Executives and Transaction Manager.
- Inspiring the team to achieve positive customer outcomes while meeting weekly sales targets for vehicles, financing, and insurance products.
- Engaging with customers through face-to-face interactions and digital communication, addressing customer complaints effectively.
- Promoting vehicles and services available at the dealership and online.
- Ensuring that exceptional customer service is consistently recognized through high customer satisfaction scores.
- Preparing finance proposals that prioritize the best interests of the customer.
Qualifications
To excel in this position, you should possess prior experience as a sales manager within the automotive sector, particularly in a main dealership environment. Additionally, you will need to demonstrate the following:
- Strong relationship-building skills with both internal and external stakeholders.
- The ability to lead and motivate a team to achieve both qualitative and quantitative objectives.
- A composed and professional demeanor.
- A commitment to the core values of People, Customers, Integrity, and Innovation.
We are dedicated to hiring the most qualified individuals and providing equal opportunities for employee advancement, including promotions and training, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
