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Order Management Specialist

2 months ago

Chesham, United Kingdom Insite Finance Full time

Order Management Specialist

Insite Finance, Permanent Position

Competitive Salary with Bonus Structure

This exciting Order Management Specialist position at Insite Finance involves working within a dynamic manufacturing and distribution environment that supplies a variety of essential equipment to well-known brands. The role is centered around managing new orders and overseeing the entire process from order entry to inventory management and delivery logistics.

This is a permanent role within a supportive and collaborative team that values professional development. Ideal candidates will be local and eager to enhance their skills or build upon existing experience in an office setting, particularly in customer interaction via phone and email.

Key Responsibilities:

  • Process incoming customer orders efficiently
  • Verify pricing, stock levels, and delivery schedules
  • Generate quotations upon request
  • Assess customer needs to ensure satisfaction
  • Establish and maintain strong relationships with customers and the external sales team through effective communication
  • Provide accurate and comprehensive information using appropriate tools and methods
  • Achieve personal and team customer service KPIs and objectives
  • Address customer complaints with suitable solutions and alternatives
  • Maintain detailed records of customer interactions
  • Coordinate with third-party logistics providers to ensure accurate and timely order fulfillment

Qualifications and Skills:

  • Strong customer focus with the ability to adapt to various personalities
  • Exceptional communication abilities
  • Proficient in multitasking, prioritizing, and time management
  • Experience in a fast-paced office environment (2 to 3 years preferred)
  • Highly computer literate with a quick adaptability to new systems
  • Solid knowledge of Microsoft Office Suite
  • A collaborative team player
  • Willingness to learn and be flexible

Benefits:

  • Base salary competitive with industry standards
  • Company pension plan
  • Annual bonus potential up to 20%
  • Generous holiday allowance plus statutory days
  • Parking facilities available
  • Standard office hours, Monday to Friday