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Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Store Crew member. As the face of our business, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our customers, and contributing to the overall success of our store.
Key Responsibilities:- Greet and thank customers, ensuring a warm and friendly welcome
- Provide exceptional service, utilizing your knowledge to help customers find the best products to suit their needs
- Efficiently process sales, orders, and refunds at the tills
- Process deliveries and replenish stock to maintain a well-stocked shop floor
- Contribute to general housekeeping and tidying of the shop floor and back of house
- Stay up-to-date with company activity and promotions
- Support floor moves, sale set-ups, and launches
- Adhere to all FatFace policies and procedures
- Deliver excellent customer service standards, focusing on customer needs and satisfaction
- Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values
- Align yourself with our social and environmental mission, championing actions that positively impact our business
- Provide a personal, genuine, and authentic approach to customer interactions
- Act with integrity, demonstrating a passion for, interest in, and understanding of others
- Value and respect the team at all levels, building strong relationships with colleagues
- Contribute positively to the team, embracing opportunities to be part of what's going on
- Enhance relationships with customers through the use of humour and tailoring your approach for each individual interaction
- 25 days holiday plus bank holidays
- Generous monthly discount allowance
- Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more
- THRIVE, our learning management system, providing access to thousands of learning resources
- Dental insurance (employee-funded)
- Pension scheme
- EAP support, available 24/7
- Sick pay allowances
- Sabbatical leave, in line with service
- Enhanced family-friendly policies, including maternity leave
- Refer a friend scheme
