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Assistant General Manager
2 months ago
We are seeking a highly motivated and experienced Assistant General Manager to join our team at The Walled Garden, West Wycombe. As a key member of our senior management team, you will play a vital role in driving our business forward and ensuring exceptional service across our site.
Key Responsibilities:- Operational Management: Oversee and assist in daily operations of the cafe, ensuring a high-quality offering and a well-prepared staff and building.
- Standards & Quality Control: Lead from the front, upholding the highest standards of service, from food quality and presentation to customer service and cleanliness.
- Event Execution: Assist in the execution of events, ensuring all elements run seamlessly from setup to teardown.
- Team Leadership: Train, supervise, and inspire staff, maintaining a motivated and positive working environment.
- General Manager Support: Assist the GM with scheduling, staff training, budgeting, and day-to-day management tasks assigned.
- Customer Relations: Build strong relationships with the community, addressing feedback and ensuring exceptional experiences.
- Site Maintenance: Ensure all areas, including the grounds, car park, and public restrooms, are kept in top condition for guest safety and enjoyment.
- Email & Communication Management: Respond to customer and client emails in a timely, professional manner, managing bookings, inquiries, and other communication.
- Software Usage: Utilize relevant software for managing bookings, staff schedules, event planning, and inventory control to ensure smooth operational flow.
- Experience in street food or events, with a strong understanding of creative service setups.
- Barista and alcohol training, with full knowledge of UK licensing laws (personal license preferred).
- Family-friendly and able to work around children and families, fostering a welcoming and inclusive environment.
- Tech-savvy and organized, with great attention to detail.
- Free food and hot drinks during shift.
- 50% off-duty discount.
- Free parking on-site.
- Great work-life balance, with mainly daytime shifts and occasional event evenings.
- Bonus scheme (details confirmed at a later stage).
