Customer Service Representative

2 days ago

Pontefract, Wakefield, United Kingdom Yorkshire Building Society Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our Branch Network team. As a key member of our team, you will be responsible for providing exceptional customer service to our members, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide personalized support to our members, understanding their needs and preferences to deliver tailored solutions.
  • Facilitate effective communication with members, colleagues, and other stakeholders to ensure seamless service delivery.
  • Contribute to the development and implementation of strategies to improve customer satisfaction and loyalty.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and inclusive work environment.
  • Stay up-to-date with product and service offerings, ensuring that members receive accurate and timely information.
About You

We are looking for a talented and enthusiastic individual who is passionate about delivering exceptional customer service. If you have a strong desire to make a difference in people's lives and are committed to excellence, we want to hear from you.

Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
  • Ability to adapt to changing circumstances, remaining flexible and responsive to the needs of the team and members.
About Us

At Yorkshire Building Society, we are committed to providing exceptional service to our members, and we are seeking a talented individual to join our team. As a Customer Service Advisor, you will have the opportunity to make a real difference in people's lives, delivering personalized support and solutions that exceed their expectations.

What We Offer:
  • A competitive salary and benefits package, including a bonus scheme and pension contributions.
  • Ongoing training and development opportunities, to help you achieve your career goals.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • The opportunity to work with a leading financial services organization, making a positive impact on the lives of our members.

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