IT Project Engineer
4 weeks ago
Location: Stevenage (Head Office and Customer Sites)
Contract: Full-time, Permanent
Salary: Up to £45,000 (Dependent on experience)
Working hours: 08:30-18:00, Monday to Friday (Excluding Public Holidays)
We are seeking an experienced IT professional to join our team as a 3rd Line IT Project Engineer. The successful candidate will have a strong background in IT infrastructure management, problem-solving, and technical support.
Key Responsibilities:- Provide technical support to customers across various sites
- Deliver projects on customer sites, ensuring timely and efficient implementation
- Troubleshoot and resolve complex technical issues
- Manage and support IT infrastructure, including servers, networks, and security
- Advise clients on system improvements and future IT strategies
- Work closely with internal staff, clients, and 3rd parties to ensure high-quality service delivery
- Keep accurate and up-to-date technical documentation
- Minimum of 3 years' experience working at an MSP in both onsite and support desk roles
- Strong problem-solving and troubleshooting abilities
- Excellent communication and customer service skills
- Hands-on experience with Microsoft Endpoint Manager/Microsoft Intune
- Advanced knowledge of Microsoft 365, including Entra ID, SharePoint/OneDrive, and Teams
- Expertise in managing Windows Server, including Active Directory, AD Sync, and Group Policy
- Solid understanding of virtualization (Hyper-V), LAN/WAN, Routing, Switching, VLANs, VPNs, and WatchGuard firewalls
- Proficiency in backup, recovery, and business continuity concepts
- Familiarity with security frameworks like Cyber Essentials
- Experience working with PSA tools (preferably Autotask) and managing to SLAs
Microsoft certifications and familiarity with ITIL or other ITSM frameworks would be a plus.
Benefits:- Casual dress code
- Company events
- Pension scheme
- Employee mentoring and development programme
- Free on-site parking
- Private dental and medical insurance
If you are passionate about IT and have a strong background in technical support and project management, we encourage you to apply for this exciting opportunity.
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