Client Services Director

7 days ago

Milton Keynes, Milton Keynes, United Kingdom CV Library Full time

Job Summary

We are seeking a highly skilled Technical Support Manager to join our team at CV Library. The ideal candidate will have experience providing ongoing client support, networking, building relationships, onboarding new clients, and introducing new modules to our existing client base to ensure maximum usage and client satisfaction.

Key Responsibilities

  • Provide exceptional technical support to clients, ensuring timely and effective resolution of queries and issues.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored support solutions.
  • Collaborate with the Account Management Team to ensure seamless communication and support across all customer touchpoints.
  • Onboard new clients, introducing them to our software and services, and ensuring a smooth transition to our support team.
  • Stay up-to-date with industry trends and developments, applying this knowledge to improve our support services and deliver exceptional client experiences.

Requirements

  • Proven work experience in technical support in the software industry.
  • Experience within the leisure/hospitality industry, preferably earlier in your career.
  • Experience of onboarding new clients would be highly beneficial.
  • Exceptional ability to communicate and create positive business relationships.
  • Good broad technical skills, with the ability to learn quickly and adapt to new environments.
  • Accountability and personal organization are essential.
  • The ability to 'think outside the box' and deal with senior management.
  • A proactive, creative, and hugely positive personality that is full of ideas and an excellent relationship builder.
  • Someone with brilliant people skills and considers themselves to be an 'active listener' (this is a crucial requirement).

What We Offer

As a Technical Support Manager at CV Library, you will have the opportunity to 'grow your own role' and progress into Team Management. You will be part of a dynamic and fast-growing company that is changing the game in the Leisure industry.

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