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Document Production Specialist

2 months ago

City of London, Greater London, United Kingdom HYF Recruitment Full time
About the Role

We are seeking an experienced Document Production Specialist to join our in-house legal document production department on a full-time permanent basis.

The successful candidate will work as a hands-on Document Production Specialist, coordinating work requests submitted by the Corporate department to the Document Production department.

Key responsibilities include:

  • Providing intake and assistance with job requests
  • Answering general questions to the department and giving assistance to Requestors
  • Performing job quality control checks
  • Coordinating proofreading by operators when necessary
  • Collaborating with Document Specialists to troubleshoot job-related issues

Additional responsibilities include:

  • Consistently delivering high-quality services on time, with a focus on responsiveness, client satisfaction, effective client communication, and client service orientation
  • Liaising closely with Document Production and departmental contacts to filter requests as appropriate
  • Utilizing a working knowledge of current Document Production and providing quick turnaround service via email and/or an electronic submission tool
  • Technical document trouble-shooting support as required within the centre or directly with centre users
  • Performing quality control measures on work produced
  • Managing and prioritizing assigned projects to ensure deadlines and expectations are met
  • Acquiring and maintaining an in-depth working knowledge of the client's working environment and business needs
  • Effective project communication
  • Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role

This is a new permanent role offering an impressive perks, benefits, and annual bonus package along with a generous starting salary of up to £48,000 per annum.