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Customer Service Representative

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Travel Trade Recruitment Full time
Job Title: Customer Service Advisor

**Job Summary:**

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Travel Trade Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless travel experience.

Key Responsibilities:

  • **Provide timely and accurate responses** to customer inquiries via phone, email, or chat.
  • **Resolve issues** with bookings, refunds, and travel arrangements with empathy and efficiency.
  • **Assist customers** in planning and booking travel, including flights, accommodations, and activities.
  • **Provide travel advice** and recommendations based on customers' preferences and needs.
  • **Manage and maintain** customer records and transactions.
  • **Collaborate** with partners and suppliers to resolve any service issues.
  • **Monitor and report** on feedback to improve the company's services and customer satisfaction.

Requirements:

  • **Proven experience** in customer service, preferably in the travel industry.
  • **Excellent communication skills**, with proficiency in English.
  • **Strong problem-solving skills** and the ability to think on your feet.
  • **Familiarity** with travel booking systems and software.
  • **Ability to work** in a fast-paced environment and handle stress well.
  • **Proactive and conscientious** with an eye for detail.
  • **The ability to deal with confrontation** and expertise in issue resolution.
  • **Excellent numeracy and literacy skills**.

What We Offer:

  • **Competitive salary**.
  • **Flexible working hours** and the opportunity to work partially remotely.
  • **Opportunities for personal travel discounts** and perks.
  • **Professional development** and training in travel and customer service.
  • **A supportive and vibrant work culture** with a team that loves what they do.