Agile User Researcher

4 days ago


Leeds, Leeds, United Kingdom NHS England Full time
Job Title: Agile User Researcher

We are seeking an experienced Agile User Researcher to join our multi-disciplinary team at NHS England. As a key member of our team, you will be responsible for conducting user research activities and developing user-centred design practice across our services.

Key Responsibilities:
  • Conduct research at all stages of a product lifecycle, including discovery-level projects and day-to-day improvements to understand our users' needs.
  • Work closely with users, stakeholders, and agile development teams to design, deliver, and implement new digital services for health professionals, trainees, stakeholders, and the public.
  • Employ a range of research approaches and methodologies, including qualitative, quantitative, collaborative, online, and usability research, with external and internal users.
  • Supervise and develop colleagues in user research activities and competencies.
  • Work closely with colleagues to develop the brand identity of NHSE's digital estate.
Organisational Purpose:

The NHS England Board has set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all. We will achieve this purpose by:

  • Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
  • Optimising the use of digital technology, research, and innovation.

We are committed to creating a workplace culture that values diversity, inclusion, and collaboration. If you are a motivated and experienced user researcher looking for a new challenge, please apply for this exciting opportunity.



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