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Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our services.Key ResponsibilitiesLine manage the operations support team and create an environment where you are the key point of...
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Operations Support Lead
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Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
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Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
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Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
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Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
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Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
1 month ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
1 month ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
4 weeks ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
6 days ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleChime Social Enterprise CIC is seeking an experienced Operations Support Lead to join our team. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations.Key ResponsibilitiesLine manage the operations support teamCreate an environment where you are the key point of contact and...
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Operations Support Lead
2 weeks ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
2 weeks ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesLine manage the operations support team and...
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Operations Support Lead
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Operations Support Lead
4 weeks ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesManage a large team of administrative...
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Operations Support Lead
4 weeks ago
Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full timeAbout the RoleWe are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.Key ResponsibilitiesManage a large team of administrative...
Operations Support Team Lead
2 months ago
Job Title: Operational Support Lead - Team Manager
Company: Chime Social Enterprise CIC
Reports to: Operations Directors or Managing Director
Job Summary:
We are seeking an experienced Operational Support Lead - Team Manager to join our team at Chime Social Enterprise CIC. The successful candidate will be responsible for leading the operations support team, ensuring the smooth day-to-day operation of our services, and driving continuous improvement.
Key Responsibilities:
- Team Leadership: Line manage the operations support team, creating an environment where you are the key point of contact and decision maker for all queries, reducing workload for the operations support manager.
- Workload Management: Oversee the day-to-day workload of the operations support team, ensuring priorities are identified and dealt with appropriately.
- Process Improvement: Analyse and develop workflows for patient entry and movement through the system to create ongoing efficiencies.
- Waiting List Management: Oversee all waiting lists and report on current waiting times and issues to support the operations support manager in planning an efficient service.
- Document Management: Update all operations support department documents including protocols, reference guides, handbooks, policies, posters, and handouts.
- Access Improvement: Improve access to the service from the patient perspective by simplifying processes.
- Team Performance: Manage your team to achieve a patient satisfaction score of >95% positive in your area.
- Recruitment and Selection: Involve in the recruitment and selection of administrative staff when required.
- Performance Management: Conduct appraisals (90-day reviews) and manage initial performance issues while escalating concerns when necessary.
- Outcome Measurement: Ensure measurable outcomes demonstrate that the operations support team is meeting its purpose.
- Cover and Support: Provide cover for operations support administrators to ensure service continuity.
- Communication: Communicate effectively with patients with severe hearing difficulties using relevant methods.
- Reception Duties: Ensure reception duties are carried out appropriately across two hospital sites.
- Request and Complaint Analysis: Monitor types of requests, queries, and complaints from patients, analysing them with the operations support manager to identify changes that can minimise difficulties.
- Interpreter Booking: Oversee the booking of foreign and BSL interpreters for patient appointments.
- Training and Development: Train new patient support team members.
- Liaison and Collaboration: Liaise regularly with the scheduling team to ensure clinic needs are met in a timely manner.
- Teamwork and Collaboration: Contribute to a positive, collaborative, and holistic working environment.
- Additional Responsibilities: Perform any other duties as requested by the line manager, operations directors, or managing director.
- Review and Evaluation: Review this job description with the post holder after 6 months and annually thereafter to ensure alignment with department objectives.
- Health and Safety: Be responsible for the health and safety of self and others according to Chime Health & Safety Policy.
