Operations Support Lead

1 month ago

Exeter, Devon, United Kingdom Chime Social Enterprise CIC Full time
About the Role

We are seeking an experienced Operations Support Lead to join our team at Chime Social Enterprise CIC. As a key member of our administrative team, you will play a vital role in ensuring the smooth running of our operations and providing exceptional support to our patients and staff.

Key Responsibilities
  • Line manage the operations support team and create a positive, collaborative working environment.
  • Oversee the day-to-day workload of the operations support team, ensuring priorities are identified and dealt with appropriately.
  • Analyse and develop workflows to improve efficiency and create ongoing efficiencies.
  • Responsible for updating all operations support department documents, including protocols, reference guides, and handbooks.
  • Improve access to the service from the patient perspective and demonstrate a simplification of processes from the patient's view.
  • Manage the team to achieve a patient satisfaction score of > 95% positive in your area.
  • Conduct appraisals and deal with performance management issues as necessary.
  • Provide cover for operations support administrators when required and ensure service continuity.
  • Communicate with patients with severe hearing difficulties using relevant methods.
  • Ensure reception duties are carried out appropriately across two hospital sites.
  • Monitor requests, queries, and complaints from patients and analyse with the operations support manager to identify areas for improvement.
Person Specification
  • Excellent communication and interpersonal skills.
  • A good level of education to at least GCSE level (or equivalent).
  • Experience in managing a large team and adapting to short notice changes.
  • Experience of communicating with people from differing lifestyles and dealing with the public.
About Us

Chime Social Enterprise CIC is a social enterprise that delivers audiology services to patients of all ages. We are passionate about delivering an efficient and innovative service and are committed to our values of collaboration, holistic care, innovation, motivation, and excellence.

We offer a friendly and supportive team environment, membership of Perkbox, free life insurance, and an NHS Pension. We are looking for candidates who share our values and are passionate about delivering exceptional patient care.

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