IT Operations Manager
4 weeks ago
Are you a strong people leader with hands-on IT experience operating at a large scale?
Key Responsibilities:- Provide advice, solutions, recommendations, and guidance across cybersecurity, IT infrastructure, business applications, and related functions.
- Review and analyze performance measures, target objectives, business plans, and KPIs to evaluate performance against benchmarks and design, develop, and implement ways to reduce costs, improve performance, and deliver high-quality service across IT.
- Maintain IT infrastructure systems, including performing backups, patch management, and hot fixes.
- Manage software lifecycles, including deployment, maintenance, and updates.
- Provide mentoring to team members, create a knowledge and learning environment, and develop staff development programs geared toward service desk performance improvement.
- Ensure network system security baselines are met and security improvements are implemented across LAN/WAN environments.
- Relevant formal qualifications in information technology or a suitable business-oriented degree.
- Certifications in Microsoft technologies, ITIL, or ITSM.
- Proven experience in creating and maintaining technical and operational documents, including policies, procedures, user guides, factsheets, and documentation.
- Up to 24 days of flexitime leave per year.
- Two health and wellbeing leave days per calendar year.
- Access to our Employee Assistance Program.
- Career progression opportunities and ongoing professional development.
- Access to a Fitness Passport.
To be eligible to apply for permanent positions at Liverpool City Council, you need to be an Australian Citizen or Permanent Resident.
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