Concierge (Days)

1 week ago


East London, United Kingdom Ballymore Full time

Concierge Role Overview

The Concierge is a key member of the Ballymore team, responsible for providing exceptional service to residents and ensuring the smooth operation of the estate.

Key Responsibilities:

  • Provide a high level of customer service to residents, responding to their requests and queries in a timely and professional manner.
  • Assist with the security of residents and the building, ensuring the safety of all residents and visitors.
  • Manage the communication systems within the estate, including telephone, radio, and internal intercom systems.
  • Issue visitor parking permits and provide information on onsite parking procedures.
  • Collaborate with security staff to ensure the estate is secure and report any security or health and safety issues.
  • Perform key audits and maintain accurate records.
  • Respond to resident enquiries via the b. Life system and resolve issues in a timely manner.
  • Process resident dry cleaning and laundry, ensuring relevant paperwork is completed.
  • Proactively address maintenance and cleaning problems within the estate.
  • Maintain a safe environment for all residents and visitors.
  • Handle confidential data securely and comply with GDPR regulations.
  • Report accidents and record incidents in the accident book.
  • Turn on and off lobby lights at designated times.

Requirements:

  • Excellent communication and interpersonal skills.
  • Polite, confident, and patient demeanor.
  • Ability to multitask and manage time effectively.
  • Strong verbal and written communication skills.

Ballymore operates as an equal opportunities employer.


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