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Quality Systems Engineer

2 months ago

Flint, Flintshire, United Kingdom CV Library Full time
Quality Systems Engineer

We are seeking a highly skilled Quality Systems Engineer to join our team at CV Library. As a Quality Systems Engineer, you will be responsible for ensuring the effectiveness of our Quality Management System (QMS) and driving compliance to relevant standards.

Key Responsibilities:
  • Develop and maintain quality system documentation, including procedures and work instructions.
  • Manage group-level documentation and ensure accurate complaint responses within defined timeframes.
  • Collate customer opinions and feedback using a multichannel approach.
  • Analyze quality data to provide business insights and drive improvement programs.
  • Maintain customer portal systems and customer specification databases.
  • Work with Harford data to support complaint responses and highlight trends and areas for improvement.
  • Manage QMS change control and participate in Product Specification Change control.
  • Carry out internal audits of the QMS.
Requirements:
  • Clear, concise, and effective communication is essential for this role.
  • Liaise with internal departments to implement effective processes and training materials.
  • Communicate with external stakeholders, including customer technical departments and auditing bodies.
  • Ability to recognize what motivates others and use this to influence their decisions and thought processes.
  • Lead and/or support training and education of the QMS across the business.
Responsibilities:
  • Ensure accuracy of specifications within Fusion system.
  • Ensure Document Control system complies with relevant standards.
  • Archiving of records in a safe and easily retrievable manner, and in accordance with GDPR and document retention requirements.
  • Accurate investigation reports for customer complaints.
  • Ensure customer portals are kept up to date.
  • Quality stage of product specification change control both permanent and interim changes.
  • Manage and report on the company's concession process.
  • Provide data and run reports from all areas of the QMS to the wider quality team.
Health and Safety:
  • Ensure compliance with Company Health & Safety Rules and procedures.
  • Participate in Safety Observation program.
  • Ensure all Health & Safety training requirements are identified to your manager.
  • Positively challenge unsafe behavior through coaching and listening.
  • Ensure your manager is informed of people who abuse Health & safety rules and procedures.
  • Where appropriate, ensure a risk assessment is conducted and mitigations are put in place before undertaking any work.