Cosmetic Quality Assurance Specialist
4 weeks ago
A leading global player in the personal care manufacturing space, with a strong presence in the UK and a reputation for excellent staff retention rates.
The RoleWe are seeking a highly skilled Quality Assurance professional to join our team, reporting directly to the Quality Director. As a key member of our quality team, you will be responsible for ensuring the effectiveness of our Quality Management System (QMS) and driving compliance across our operations.
Key Responsibilities- Maintain and control all quality system documentation, ensuring accuracy and up-to-date information.
- Manage Group-level documentation, including procedures and work instructions, to ensure consistency and compliance.
- Respond to customer complaints in a timely and appropriate manner, within defined timeframes.
- Collect and analyze customer feedback from various channels, including social media and online product reviews.
- Analyze quality data to identify trends and areas for improvement, providing insights to drive business growth.
- Manage customer portal systems and specification databases, ensuring seamless communication and collaboration.
- Work with Harford data to support complaint responses and highlight areas for improvement.
- Log, report, and verify CAPA activities, ensuring effective closure and prevention of future issues.
- Manage QMS change control and participate in Product Specification Change control, ensuring seamless implementation and compliance.
- Conduct internal audits of the QMS, ensuring adherence to regulatory requirements and industry standards.
- Proven experience in QA and quality management systems, with a strong understanding of GMP, BRC, and ISO standards.
- Experience in FMCG manufacturing, with a focus on quality assurance and compliance.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex quality issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Auditing experience in an FMCG environment, with a strong understanding of regulatory requirements and industry standards.
- A competitive salary, ranging from £30k to £35k per annum, dependent on experience.
- A comprehensive benefits package, including pension, life assurance, and health and wellbeing support.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A flexible working arrangement, with a focus on work-life balance and employee well-being.
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