Current jobs related to Customer Support Lead - Newcastle upon Tyne, Newcastle upon Tyne - Thyme Tech
-
Pensions Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout Lead CandidateLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Job DescriptionWe are looking for a talented individual to join our team as a Talent Partner. As a Talent Partner, you will be...
-
Pensions Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout Lead CandidateLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Job DescriptionWe are looking for a talented individual to join our team as a Talent Partner. As a Talent Partner, you will be...
-
Brand Ambassador
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Job DescriptionWe are looking for a talented individual to join our team as a Talent Partner. As a Talent Partner, you will work closely with our...
-
Talent Acquisition Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout Lead CandidateWe're a values-led, politely disruptive talent acquisition partnering service. We hold our values dear, and we expect you to as well. We're honest, which also means sometimes telling hard truths. We're experts in our field, and we're devoted to our customers, working with only a select few at any one time.Our MissionWe're committed to...
-
Account Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeJoin Our Team as a Talent PartnerAt Lead Candidate, we're committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. Our team is dedicated to delivering an exceptional service to our customers, ensuring they receive a consistent, quality experience.Key Responsibilities:Full search and selection for specific...
-
Account Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeJoin Our Team as a Talent PartnerAt Lead Candidate, we're committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. Our team is dedicated to delivering an exceptional service to our customers, ensuring they receive a consistent, quality experience.Key Responsibilities:Full search and selection for specific...
-
Talent Acquisition Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full time{"h1": "Job Description", "p": "At Lead Candidate, we're committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time, allowing...
-
Talent Acquisition Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full time{"h1": "Job Description", "p": "At Lead Candidate, we're committed to supporting developing companies in the pharmaceutical and biotech outsourcing space. We use our expertise to serve businesses by finding the people that will make their growth targets a reality. We work as an embedded talent partner to a select number of companies at any one time, allowing...
-
Talent Acquisition Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Our MissionWe operate exclusively in the pharmaceutical and biotechnology outsourcing space – but that doesn't mean that you need to. Our team is...
-
Talent Acquisition Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Our MissionWe operate exclusively in the pharmaceutical and biotechnology outsourcing space – but that doesn't mean that you need to. Our team is...
-
Talent Acquisition Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout Lead CandidateWe are a values-driven talent acquisition partner dedicated to supporting developing companies in the pharmaceutical and biotech outsourcing space.Job Title: Talent PartnerWe are seeking a skilled professional to join our team as a Talent Partner. As a Talent Partner, you will be responsible for delivering exceptional service to our...
-
Talent Acquisition Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout the RoleWe are seeking a highly skilled Talent Acquisition Specialist to join our team at Lead Candidate. As a Talent Acquisition Specialist, you will be responsible for providing an exceptional service to our customers, ensuring they receive a consistent and quality experience.Your day-to-day role will vary based on the nature of live projects, and...
-
Pensions Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout Lead CandidateWe are a values-led, politely disruptive talent acquisition partnering service, dedicated to supporting developing companies in the pharmaceutical and biotech outsourcing space.Job Title: Talent PartnerWe are seeking a talented individual to join our team as a Talent Partner. As a Talent Partner, you will be responsible for providing an...
-
Pensions Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout Lead CandidateWe are a values-led, politely disruptive talent acquisition partnering service, dedicated to supporting developing companies in the pharmaceutical and biotech outsourcing space.Job Title: Talent PartnerWe are seeking a talented individual to join our team as a Talent Partner. As a Talent Partner, you will be responsible for providing an...
-
Talent Acquisition Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsAt Lead Candidate, we're passionate about revolutionizing the recruitment landscape. Our team of experts is dedicated to providing a world-class experience for our customers.Job DescriptionWe're seeking a talented individual to join our team as a Talent Partner. As a key member of our team, you'll work closely with our client partners to deliver...
-
Talent Acquisition Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeUnlock Your Potential as a Talent Partner at Lead CandidateAt Lead Candidate, we're revolutionizing the recruitment landscape for developing companies in the pharmaceutical and biotech outsourcing space. As a Talent Partner, you'll play a pivotal role in delivering exceptional service to our customers, ensuring a consistent and quality experience.Your Key...
-
Talent Acquisition Specialist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsAt Lead Candidate, we are a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Our MissionWe operate exclusively in the pharmaceutical and biotechnology outsourcing space, providing an embedded talent partner service...
-
Talent Acquisition Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Our MissionWe operate exclusively in the pharmaceutical and biotechnology outsourcing space – but that doesn't mean that you need to. Our team is...
-
Talent Acquisition Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsLead Candidate is a values-led, politely disruptive, talent acquisition partnering service. We are experts in our field, and we are devoted to our customers, working with only a select few at any one time.Our MissionWe operate exclusively in the pharmaceutical and biotechnology outsourcing space – but that doesn't mean that you need to. Our team is...
-
Talent Acquisition Specialist
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full timeAbout UsAt Lead Candidate, we're on a mission to revolutionize the recruitment industry. As a Talent Partner, you'll play a key role in our journey to provide exceptional talent acquisition services to life-saving organizations in the pharmaceutical and biotech outsourcing space.Your RoleClient Partnership: Work closely with our client partners to understand...
Customer Support Lead
2 months ago
Client Relationship Manager | SaaS | Remote
About Thyme Tech
Thyme Tech is a dedicated social enterprise focused on providing every child with the opportunity to reach their full potential. Since inception, we have been working to bridge the gap in school readiness across the UK, empowering families to ensure the best possible start for their children, thereby enhancing health and educational outcomes for all.
Role Overview
We are seeking a proactive Client Relationship Manager to join our remote team. In this role, you will support local authority clients (public sector B2B/B2G) throughout their entire customer journey, ensuring they become engaged and satisfied users of our services.
Under the direction of the Head of Marketing & Partnerships, your key responsibilities will include nurturing client loyalty, maintaining robust client relationships, identifying opportunities for upselling, and serving as a trusted advisor to local authorities.
Key Responsibilities
- Serve as the primary contact for clients, understanding the diverse needs of various stakeholders.
- Deliver engaging online training sessions to groups of 15-20 participants.
- Establish and maintain strong relationships with key stakeholders in local authorities and associated health and education teams.
- Provide strategic insights to clients to ensure they fully leverage the benefits of our products and services.
- Lead the onboarding process for new clients, ensuring a seamless implementation of our solutions.
- Develop and refine the client implementation playbook and related resources.
- Utilize automation and best practices to improve efficiency in client management.
- Collaborate with internal teams to customize solutions for complex client requirements.
- Train clients and stakeholders to facilitate the adoption of our products and services.
- Monitor client accounts to identify potential upselling opportunities.
- Conduct regular check-ins to evaluate client satisfaction and address any concerns.
- Utilize HubSpot CRM to document developments and support needs.
- Advocate for client needs within the organization.
- Create feedback mechanisms to drive continuous improvement.
- Assist the Marketing team in developing customer case studies, success stories, and testimonials.
- Participate in industry events to promote our solutions and highlight client success.
- Manage the online support desk, addressing queries from clients, practitioners, and users.
- Oversee app store ratings and reviews, encouraging positive feedback and resolving issues.
Qualifications
- Bachelor's degree or equivalent industry experience.
- A minimum of 2 years of experience in customer success or account management.
- Proficiency with HubSpot CRM (or similar) and basic technology tools (Google Suite, Slack, Trello).
- Experience with B2G, the public sector, or voluntary and community sector (VCS) is highly desirable.
