Field Service Engineer

2 days ago

Crawley, West Sussex, United Kingdom CDW UK Full time
Job Description

**Job Title:** Field Service Engineer - IT Support Specialist

**Job Summary:** We are seeking a highly skilled Field Service Engineer to join our team at CDW UK. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients across South London.

Key Responsibilities:

  • Diagnose and repair technical issues on a variety of IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems.
  • Provide IT hardware support for installs, moves, and changes across client sites.
  • Travel between customer sites to provide IT support services and meet contractual requirements.
  • Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.
  • Complete all relevant documentation and provide quality updates as required for each site visit.
  • Participate in the on-call rota, which includes mornings, evenings, and weekends.
  • Provide support services to the wider teams within the Integrated Technology Solutions department.
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary.

Requirements:

  • Ability to install and configure software as per customer requirements.
  • Hold relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP.
  • Good all-round understanding of hardware maintenance/break-fix.
  • Hold a full UK driving license.
  • Quality-focused with excellent attention to detail.
  • Capable of working independently and remotely on a wide range of products.
  • Methodical and quality-minded with a right-first-time approach to all work, but able to recognize when to request support.

Benefits:

  • Life Assurance.
  • Competitive Contributory Pension.
  • Private Medical Insurance.
  • Enhanced Maternity Pay.
  • 25 days holiday + bank holidays.
  • Option to buy additional holiday.
  • Dental Insurance.
  • Season Ticket Loan + additional perks.

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