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Certification Specialist
2 months ago
Job Summary
Gaming Laboratories International (GLI) is seeking a highly skilled Technical Services Specialist to join our team. As a Technical Services Specialist, you will play a critical role in ensuring the accuracy and quality of certifications for our clients.
Key Responsibilities
- Perform incoming reviews on projects/requests with minimal interaction or support.
- Notify project owners/leads of projects/requests and other execution workflow involvement as needed.
- Create and/or modify projects/tasks in our internal and third-party systems.
- Create, modify, and confirm needed documentation, results, and jurisdictional deliverables.
- Perform quality reviews on testing evidence, documentation, and audit materials.
- Create organized Statement of Work templates and deliver professional email estimates to fixed price clients.
- Provide organized templates for standard complexity timeline estimates and project costs.
- Upload and interface with any jurisdictional specific process/system.
- Learns and properly utilizes various internal tools used for project tracking and management.
- Drafts or verifies the game descriptions against the pay class.
- Generates draft reports and reviews for errors or omissions.
- Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).
- Provides feedback regarding quality issues.
- Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
- Documents review results and issues to internal groups in a clear and professional manner.
- Executes reporting and dashboard queries.
- Monitors key performance indicators and real-time project metrics.
- Supports regulators with reports and deliverable specifics.
- Supports clients with specific process training and other similar requests.
- Learns the proper operation and function of various electronic gaming devices.
- Learns and properly executes the test methods to test various electronic gaming devices.
- Tests specific tasks on electronic gaming machines, as needed.
- Performs other duties as assigned.
Requirements
- High school diploma or GED equivalency is required.
- Associate's or Bachelor's degree in Programming, Electronics, or a related discipline is preferred, but not required.
- Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.
Preferred Skills and Abilities
- Knowledge of the Company's systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database and ProTrack Databases is preferred.
- Knowledge of the Company's submission, test and approval process is preferred.
- Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel and Outlook.
- Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Must have the ability to effectively communicate, both orally and in writing, with internal and external parties.
- Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
- Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
- Must have the ability to read and comprehend game descriptions, help screens and payglass.
- Must have the ability to handle and organize multiple projects and deadlines, as well as organize data and thoughts succinctly to technical teams.
- Must have the ability to be forward-thinking to automate process and procedures.
- Must have the ability to manage work independently and in a team environment.
What We Offer...
- 25 days holiday per year plus Bank Holidays
- Flexible holiday plan
- Pension plan
- Discretionary annual bonus
- Annual Performance Reviews
- Career path planning
- Weekly fresh fruit, free coffee, tea, water
Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
