Data Centre Hardware Lead
2 weeks ago
ONNEC Group, a leading independent technology partner and global integrator, is seeking a highly skilled Data Centre Hardware Lead and Data Analyst to join our team. As a key member of our Data Centre Infrastructure Support Services team, you will be responsible for supporting the engineering teams during planning, design, development, installation, maintenance, and troubleshooting processes at multiple client Data Centres.
The successful candidate will have a strong background in Data Centre Hardware IMACD, database and software programming languages, data analytics, and reporting. They will also have experience in programme and project management, as well as working in a banking IT environment. Additionally, they will have advanced knowledge of structured cabling installation, fault finding, and testing with Fluke test equipment.
The ideal candidate will be an experienced Service Delivery professional with supervisory skills and the ability to manage 3rd parties and 3rd party delivered services. They will also be an ambassador for ONNEC Managed Services, working across the business to provide effective communication and build relationships with other teams.
The Data Centre Hardware Lead and Data Analyst will be responsible for the quality controls of the day-to-day activities for all Campus sites. They will work with the Customer Site and Technology Leads to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting.
The successful candidate will have the following skills and qualifications:
- Experience in Data Centre Hardware IMACD
- Experience in database and software programming languages such as Python
- Experience in data analytics and reporting
- Previous experience in programme and project management
- Experience working in a banking IT environment
- Experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
- Advanced experience in structured cabling installation, fault finding, and testing with Fluke test equipment
- Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre)
- Expert knowledge of Asset Management Systems
- Expert understanding of complex change management and service delivery processes
- Ability to approve/sign off training modules
- Ability to lead/supervise special projects from design through to handover
- Advanced knowledge of performance metrics and reporting, technical problem resolution, and risk management
- Experience gathering and analyzing data to effect meaningful change in areas that need improvement
- Exceptional coaching abilities that foster top talent and promote a culture of excellence
- Expertise prioritizing customer experience, reviewing feedback, hosting customer forums, and focus groups to proactively address the needs of the customer
- Effectively collaborate with peer groups to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers
- Expertise in core technologies related to Data Centres
- Experience supporting enterprise-class hardware deployments
- Strong technical knowledge of physical infrastructure (compute, network, storage)
- Understanding of network concepts (switching, routing, perimeter security)
- Experienced Service Delivery professional
- Support in a large-scale and diverse environment of incident management, escalation procedures, and project delivery disciplines
- Supervisory of people and management skills
- Experience of managing 3rd parties and 3rd party delivered services
- Be an ambassador for ONNEC Managed Services, working across the business to provide effective communication and build relationships with other teams
- COMPTIA Server+
- COMPTIA Network+
Preferred but not Essential:
- Previous training/qualifications within the Information Technology field
- Information Technology Infrastructure Library – Foundation & Expert (ITIL)
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Basingstoke, Hampshire, United Kingdom Onnec Full timeJob DescriptionJob Title: Data Centre Hardware Technology Lead and Data AnalystJob Summary:ONNEC Group is seeking a highly skilled Data Centre Hardware Technology Lead and Data Analyst to join our team. As a key member of our Data Centre Infrastructure Support Services team, you will be responsible for supporting the engineering teams during planning,...
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