Digital Team Leader
4 days ago
About the Role:
We are seeking a highly motivated and experienced Digital Team Leader to join our team at Stratstone BMW Leeds. As a Digital Team Leader, you will play a key part in leading our Digital Sales Advisors, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Oversee the daily operations of the department, providing guidance, support, and coaching to our Advisors to help them exceed targets.
- Take ownership of the quality of service provided by the Digital Sales Advisors, ensuring that customer interactions exceed company standards and customer expectations.
- Monitor and evaluate the performance of your team, providing constructive feedback and coaching to drive continuous improvement and achieve performance targets.
- Effectively communicate any updates or changes to policies, procedures, and workflow, providing clear direction to ensure your team remains informed and aligned with organisational goals.
Requirements:
- Previous contact centre experience, preferably managing both inbound and outbound communications.
- Proficient in utilising computer systems and databases with full knowledge of Microsoft packages.
About Pendragon PLC:
Pendragon PLC is a leading provider of automotive services, and we are committed to delivering exceptional customer experiences. We value diversity and welcome applications from all walks of life, backgrounds, and communities.
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