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Admissions Officer

2 months ago

Manchester, United Kingdom GBS Global Applied Knowledge Full time
Job Summary

We are seeking a highly organized and efficient Admissions Officer to join our dynamic and growing Admissions team at GBS Global Applied Knowledge. This part-time role requires someone able to work flexibly and involves working primarily on Saturdays, with additional weekday shifts scheduled as needed to reach a total of 40 hours per month.

Main Responsibilities
  • Support the Admissions Team: Collaborate with the wider admissions team to ensure the provision of an effective and efficient admissions service for GBS.
  • Manage Admissions Processes: Contribute to the delivery of a fair, efficient, and transparent admissions process that enables equitable access for students with the potential to succeed.
  • Provide Excellent Customer Service: Offer a quality, customer-focused first-line advisory and information service, giving initial support and guidance on admissions policies and procedures.
  • Monitor and Maintain Records: Ensure accurate input of applicant-related data and correction of applicant exception reports using the student management information system.
  • Invigilate Assessments: Invigilate all assessments taking place in the assessment centre and offer support to applicants as needed.
  • Book Interviews: Book interviews with prospective applicants via phone, email, and SMS.
  • Handle Enquiries: Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Requirements
  • Experience in Admissions: Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
  • Administrative Skills: Experience of being administratively self-sufficient and accustomed to exercising initiative.
  • Technical Skills: Confident user of the Microsoft Office package.
  • Organizational Skills: Good organizational and time management skills; scheduling and prioritizing multiple projects and tasks with varying deadlines.
  • Customer Service Skills: Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
Desirable Qualifications
  • Relevant Qualifications: Degree, relevant professional qualification, or equivalent experience in relevant roles.
  • Admissions Experience: Demonstrable experience of the workings of an Admissions or related team.
  • Student Management Systems: Experience with student management systems (e.g., SITS, Salesforce, Unit4).