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Virtual Product Advisor
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We are seeking a highly motivated and customer-focused Virtual Product Advisor to join our team. As a Virtual Product Advisor, you will be responsible for providing an exceptional customer experience through video calls, responding to customer inquiries, and converting sales opportunities into successful transactions.
Key Responsibilities- Deliver Outstanding Customer Experience: Engage in friendly and engaging conversations with customers, presenting products and features in a confident manner, and ensuring their needs are met.
- Drive Sales Growth: Increase sales through video interactions, identifying and offering solutions to customers' queries, and converting them into purchases.
- Product Knowledge and Expertise: Stay up-to-date with seasonal trends and brand activity, and develop a deep understanding of our furniture and homewares categories.
- Communication and Collaboration: Communicate effectively with customers and colleagues, sharing information and feedback to improve experiences and drive business growth.
- Full Training and Development: Receive comprehensive training on our operating processes, product knowledge, and sales techniques.
- Regular Coaching and Feedback: Enjoy regular coaching and feedback sessions to help you grow and develop in your role.
- Access to Personal Development Tools: Utilize a range of personal development tools, including bitesize talks, online self-development resources, and internal mentoring.
- Previous Customer Service and Sales Experience: Possess a strong background in customer service and sales, with a proven track record of success.
- Excellent Communication and Interpersonal Skills: Demonstrate excellent communication and interpersonal skills, with the ability to engage with customers and colleagues in a friendly and professional manner.
- Technical Skills: Possess a good working knowledge of technology, including video conferencing tools and software.
