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Service Excellence Advisor
2 months ago
Customer Service Advisor
Role Type: Fixed Term Contract
Location: Thorpe Park, Leeds
About BOXT:
BOXT is a pioneering brand collaborating with prominent companies like Google, ITV, and EDF Energy. Established in 2017, BOXT is dedicated to revolutionizing home installation processes, ensuring a seamless experience for homeowners across the UK.
With a commitment to enhancing customer satisfaction, we are broadening our product offerings to include a variety of home technology solutions.
Key Responsibilities:
- Address customer inquiries and resolve complaints professionally through various communication channels.
- Diagnose technical issues and work alongside technical teams as necessary.
- Provide precise information regarding products and services.
- Tailor processes to accommodate customers with unique needs.
- Accurately document information in the administrative platform.
- Efficiently manage customer service emails.
- Comply with relevant regulations and company policies.
Qualifications:
- Minimum of 12 months experience in a customer service position.
- Proven track record of delivering outstanding customer service.
- Ability to thrive in a fast-paced environment.
- Excellent communication skills.
- Empathetic and caring attitude.
- GCSE (or equivalent) in Mathematics and English.
- Proficiency in IT.
Perks:
- 30 days of annual leave plus bank holidays.
- Private Medical Coverage with Aviva.
- Company pension scheme.
- Modern office environment with various amenities.
- Daily breakfast, beverages, and snacks provided.
If you are interested in becoming part of our team, please submit your CV along with a creative introduction detailing why you would be an excellent fit for this position.
