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Assistant Centre Manager

2 months ago

Waltham Cross, Hertfordshire, United Kingdom Oxford Innovation Space Full time
About the Role

Oxford Innovation Space is a leading provider of flexible workspace and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors, and public sector organisations that contract with us to deliver innovation centres and programmes to business.

The role of Assistant Centre Manager is key in enhancing the operational performance, customer experience, and financial performance of the centre.

Main Responsibilities
  • Operational Excellence
    • Assist with setting, monitoring, and developing the standards of the building's presentation, including cleanliness, health and safety, and security.
    • Ensure compliance with statutory and mandatory obligations under the Health and Safety at Work Act.
    • Maintain and deliver the Planned Preventative Maintenance (PPM) schedule in a timely manner.
    • Assist in procurement and management of contractors, suppliers, and consumables.
    • Primary responsibility for implementing the agreed standard operating procedures and monitoring criteria with the centre team.
    • Maintain Centre Asset register & Contract Database.
    • Manage all maintenance of the centre and oversee the works through to completion.
    • Manage assets, stock, and inventory and replenish consumables where required.
    • Assist in setting up, reporting, and maintaining in-house IT systems.
    • Ensure that all information is dealt with in accordance with GDPR and Money Laundering Regulations.
    • Maintain records and documentation to comply with our Quality Management System ISO9001:2015 & ISO14001.
    • Contribute to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and customers, assisting with regular customer surveys, and regular staff coaching.
    • In the absence of the Centre Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures.
    • Undertake any additional tasks as proposed by the Centre Manager.
  • Financial Management
    • Support the Centre Manager with Financial Management Information, including invoicing customers and debt management.
    • Assist in budget planning and monitoring of expenditure and cost.
    • Assist in financial reporting and demonstrate an understanding of Profit and Loss.
    • Raise purchase orders.
    • Reconcile invoices and ensure compliance for audit.
  • Team Development
    • Assist with team management, including Reception staff and temporary cover.
    • Assist with recruiting and coaching the centre management team in the required standards of performance and service levels to ensure that the centre delivers a high level of customer service to customers of the centre.
  • Sales and Marketing
    • Support the Centre Manager in promoting available space in the centre on pre-agreed commercial terms.
    • Assist in generating revenue from various products available in the centre.
    • Maintain an awareness of Oxford Innovation Space's range of services, projects, and expertise and promote appropriately to partners and clients.
    • Contribute to developing a community of entrepreneurs within the centres.
    • Maintain an awareness and interest in the centre customers' business performance and problems and signposting to help.
    • Assist in preparation for conferencing, events, meetings, and catering for the centre.
    • Assist in ensuring that the centre is fully exposed to the market to maximize revenue opportunities.
    • Assist in preparation of marketing material and initiatives suitable for the centre.
Requirements
  • Experience in the operational running of an asset of the size, character, and quality of the centre.
  • Clearly identifiable management skills in a customer-facing environment.
  • Evidence of facilities management or operational management experience.
What We Offer
  • Salary of up to £30,000 per annum, depending on experience.
  • 25 days' holiday plus Bank Holidays.
  • Flexible benefits package, including contributory pension, private medical and dental insurance, health screening, bicycle purchase, charitable giving, and electric vehicle scheme.
  • Friendly, informal, and flexible working environment.