Customer Service Representative

2 months ago


Newmarket, Suffolk, United Kingdom Marston's Full time

About Us

At Marston's, we're a leading hospitality company with a passion for delivering exceptional experiences for our guests. We're committed to creating a welcoming and inclusive environment for everyone who walks through our doors.

Job Summary

We're seeking a talented and enthusiastic Team Member to join our front-of-house team. As a Team Member, you'll be the face of Marston's, welcoming guests with a smile and providing exceptional customer service throughout their visit.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring they feel valued and cared for.
  • Be knowledgeable about our menu and drinks offerings, making recommendations and upselling to enhance the guest experience.
  • Work collaboratively with the wider team to create a vibrant and welcoming atmosphere, ensuring every guest feels at home.
  • Be passionate about providing brilliant customer service, going above and beyond to meet the needs of our guests.
  • Support the team in maintaining a clean and safe environment, adhering to health and safety standards.
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge.

What We Offer

  • A competitive hourly rate, with opportunities for progression and career development.
  • A reliable hours contract, providing security and stability.
  • Access to our Marston's Rewards platform, offering online discounts and cashback at popular retailers.
  • A friendly and lively work environment, with opportunities to build relationships with colleagues and guests alike.
  • Ongoing training and development opportunities, helping you to grow and develop in your role.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • A passion for delivering exceptional customer service, with a focus on creating a welcoming and inclusive environment.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of our guests.
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system.


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