Customer Service Representative
2 months ago
About Us
At Marston's, we're a leading hospitality company with a passion for delivering exceptional experiences for our guests. We're committed to creating a welcoming and inclusive environment for everyone who walks through our doors.
Job Summary
We're seeking a talented and enthusiastic Team Member to join our front-of-house team. As a Team Member, you'll be the face of Marston's, welcoming guests with a smile and providing exceptional customer service throughout their visit.
Key Responsibilities
- Provide warm and welcoming service to guests, ensuring they feel valued and cared for.
- Be knowledgeable about our menu and drinks offerings, making recommendations and upselling to enhance the guest experience.
- Work collaboratively with the wider team to create a vibrant and welcoming atmosphere, ensuring every guest feels at home.
- Be passionate about providing brilliant customer service, going above and beyond to meet the needs of our guests.
- Support the team in maintaining a clean and safe environment, adhering to health and safety standards.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge.
What We Offer
- A competitive hourly rate, with opportunities for progression and career development.
- A reliable hours contract, providing security and stability.
- Access to our Marston's Rewards platform, offering online discounts and cashback at popular retailers.
- A friendly and lively work environment, with opportunities to build relationships with colleagues and guests alike.
- Ongoing training and development opportunities, helping you to grow and develop in your role.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
- A passion for delivering exceptional customer service, with a focus on creating a welcoming and inclusive environment.
- Ability to work flexibly, including evenings and weekends, to meet the needs of our guests.
- Basic math skills and accuracy when handling cash and operating a point-of-sale system.
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