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Digital Engagement Specialist

2 months ago

London, Greater London, United Kingdom House of Commons Full time

About the Role

We are seeking a highly skilled Digital Engagement Specialist to join our team at the House of Commons. As a key member of our Digital Service, you will be responsible for delivering exceptional customer service and technical support to our Members and their staff.

Key Responsibilities

  • Provide technical coaching, training, and guidance to Members and their staff on the use of digital tools and services.
  • Build relationships with our customers and deliver communications, engagement, and support to ensure successful roll out of new services, systems, and ways of working.
  • Deliver formal and informal training on a variety of topics, including Office 365 and cyber security.
  • Ensure that Members and their staff are able to use technology securely and promote cyber security best practice.
  • Work autonomously to track own performance and manage own workload in order to meet set objectives.
  • Support customers with the introduction of new digital tools and services, ensuring that users understand why changes are being made and the benefits of these.

Requirements

  • Strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.
  • Ability to gather information, analyse processes, and recommend courses of action while incorporating the knowledge and views of colleagues, users, and suppliers.
  • Excellent influencing, negotiation, and facilitation skills, with experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.
  • Outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology, and respond to challenging questions while under scrutiny from large groups of staff.
  • Experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.
  • An understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.

What We Offer

  • Up to 35 days annual leave in addition to bank holidays.
  • Generous maternity pay policy up to 6 months full pay.
  • Great pension scheme options (contributory and non-contributory).
  • On-site subsidised gym, nursery, catering, post office, travel office, and GP.
  • Flexible options, including hybrid working and family-friendly policies.