Centralised Support Team Supervisor

7 days ago

Liverpool, Liverpool, United Kingdom BDO UK Full time
About the Role

We are seeking a dynamic Team Leader to join our Data Management Hub in central Liverpool. This team is part of BDO's rapidly growing Shared Service Centre (SSC), providing internal support to our client-facing colleagues.

Key Responsibilities
  • Assist in the design and implementation of research and data projects.
  • Maintain accurate records of all data improvement and research activities.
  • Embed a continuous improvement culture through effective monitoring and root cause analysis of errors and omissions.
  • Uphold high ethical standards and ensure the team adheres to policies and regulations.
  • Handle internal queries and build relationships with colleagues and teams across BDO UK.
  • Lead training and development of the teams and colleagues to ensure we are 'Helping all succeed'.
  • Support colleagues while they conduct research on potential customers as directed by the business.
  • Demonstrate strong leadership skills to guide and motivate the team towards achieving their objectives.
  • Ensure clear, concise, and effective communication within the team and with other stakeholders.
  • Support in the collection and analysis of data from multiple sources.
  • Make informed and timely decisions that benefit the team and align with organisational goals.
  • Identify issues promptly and implement effective solutions to overcome challenges.
  • Set clear performance expectations, providing regular feedback, and conducting performance reviews.
  • Foster a culture of continuous learning and development, offering training and growth opportunities.
  • Be flexible and responsive to changing circumstances and priorities.
Requirements
  • Some people and team management experience.
  • Experience of managing multiple teams.
  • Strong IT skills, particularly in MS Excel and other MS Office products.
  • Professional communication skills, both verbal and written.
  • Excellent time management and organisational skills, with the ability to prioritise and complete tasks with limited supervision.
  • Willingness to get involved in ad hoc activities with a 'can do' attitude.
  • Strong understanding and dedication to client centricity.
  • Viewed by others as a trusted advisor and advocate.
  • Energetic, enthusiastic, and results-oriented.
  • Ability to work well in a team environment.
  • Ability to use your initiative and take a flexible approach.
  • Familiarity with business applications such as CMS, Workday, MDM, Templafy.
  • Knowledge of business key terms within the Accounting, Audit, Professional Services industry.
  • Experience in customer research and marketing.
About BDO UK

We are a leading accountancy and business advisory firm, providing advice and solutions to entrepreneurial organisations. We work with companies that are Britain's economic engine, ambitious, entrepreneurially spirited, and high-growth businesses that fuel the economy.

We are committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. We believe in empowering people to think creatively about how we can do things better.

We are proud of our distinctive, people-centred culture, and we are committed to mutual support and respect. We offer a range of multidisciplinary events and dedicated resources to help you learn and grow.

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