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Overnight Hospitality Attendant

3 months ago

Plymouth, Plymouth, United Kingdom Philema Hospitality Management Enterprise Full time

Join our esteemed team at Philema Hospitality Management Enterprise, where we pride ourselves on delivering exceptional service in a historic setting. Our establishment, a remarkable 16th-century manor house, is dedicated to creating memorable experiences for our guests.

Key Responsibilities:

  • Provide warm and welcoming hospitality to all visitors
  • Address guest concerns with professionalism and in accordance with our service standards
  • Adhere to the operational guidelines as detailed in the training materials
  • Assist guests with the check-in and check-out processes, along with any inquiries
  • Ensure the cleanliness and orderliness of communal areas
  • Support the setup and dismantling of events as required
  • Uphold the safety and security of the premises and all guests
  • Offer luggage assistance and serve food and beverages to patrons
  • Collaborate with the Food and Beverage team as necessary
  • Prepare for guest departures during overnight hours
  • Accurately manage billing and payment processes
  • Maintain effective communication with all departments within the establishment
  • Comprehend and implement Fire Safety Procedures and Health and Safety regulations
  • Perform additional duties as assigned

We are committed to excellence and look forward to welcoming dedicated individuals to our team.