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Team Leader

2 months ago

Bristol, Bristol, United Kingdom Juice Recruitment Ltd Full time
Job Title: Team Leader

Juice Recruitment Ltd is seeking a skilled Team Leader to manage a dynamic team and oversee multiple domestic client projects. As a key member of our team, you will be responsible for ensuring that all work is completed to a high standard and within agreed timeframes.

Key Responsibilities:
  • Client & Project Management: Oversee multiple domestic clients, ensuring projects are on track and targets are met.
  • Complaint Management: Act as the first point of contact for client complaints, escalating issues as necessary.
  • Team Collaboration: Work closely with the project coordinator to ensure all team tasks are completed and client communications are timely.
  • Administration: Perform various administrative tasks, including maintaining project records, processing client queries, and updating systems.
  • Resource Planning: Ensure surveyors are efficiently booked and manage route planning using a large geographically scaled diary system.
  • KPI Monitoring: Ensure the team meets daily and monthly KPI targets, reporting progress to senior management.
  • Financial Reporting: Maintain accurate financial records, including costs and purchase order numbers for each project.
  • Client Meetings: Attend client meetings, take notes, and ensure action points are communicated to relevant team members.
Essential Skills and Experience:
  • 2+ years of project coordination and team leader experience.
  • Extensive administration experience with proficiency in Microsoft Office (Excel, Word, Outlook).
  • Strong IT skills with the ability to quickly learn new systems.
  • Experience managing large-scale clients and projects.
  • Excellent client relation and customer service skills, with experience in regular communication via phone, email, and meetings.
  • Team leading experience.
  • Strong time management skills, particularly in a fast-paced environment.
  • Problem-solving skills, with the ability to think on your feet and handle issues as they arise.
  • Experience in social housing or council housing is desirable.
Additional Benefits:
  • 25 days annual leave (increasing with service), health and wellbeing initiatives, life insurance scheme (available after 5 years), Employee Assistance Programme (confidential 24/7 support service), company pension scheme, company events, and discretionary bonus payments (subject to eligibility).
  • Free parking on site.