Customer Service Representative

4 weeks ago


Hartlepool, Hartlepool, United Kingdom NECSWS Full time
Job Title: Customer Service Advisor

We are seeking a highly organized and detail-oriented Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Receiving and processing postal appeals in a timely and accurate manner
  • Ensuring all appeal correspondence is available within a suitable timeframe
  • Liaising with appellants to gather necessary information and resolve queries
  • Responding to and resolving customer queries and requests in a professional and courteous manner
  • Assisting service managers and senior officers with additional duties as required
Operational Excellence:
  • Acting as a key deliverer of the NEC Appeals Service contract
  • Working closely with the System Administrator to ensure accurate recording and escalation of information
  • Maintaining excellent attendance levels and an excellent attitude within the Business Centre
  • Attending training and other events to develop new skills and refresh existing knowledge
Requirements:
  • Experience of contact / processing centre working
  • Experience of processing data with attention to detail and good accuracy
  • Excellent telephone manner and communication skills
  • Knowledge of service centre processes, policies and procedures
  • Excellent computer skills, especially in MS Office
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to training and development programs

We are an equal opportunities employer and welcome applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.



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