Customer Account Director

1 month ago

London, Greater London, United Kingdom REDSOFA GROUP Full time
Job Title: Director, Customer Account Manager

This is a Social First role with a renowned advertising agency to work on a global FMCG account. You will live and breathe social media and have strong Social Media experience gained from a high-profile Social Media Agency.

Key Responsibilities:
  • Building Client Relationships
    • Develop unbreakable relationships with senior-level clients that are one of trusted partners, based on a proven track record.
    • Confidently lead conversations and problem-solve in the moment as required, and act as a point of escalation for junior/mid clients.
  • Making Work They're Proud Of
    • Collaborates confidently with colleagues and the account handling team to find the best strategic and creative solution to the clients' business problem.
    • Demonstrates their ability for creative problem-solving in how they approach every task – whether that's identifying a way to improve the internal process or co-creating an inspiring way to workshop a strategic challenge.
  • Commercial Acumen
    • Able to recognize the commercial implications of agency decisions and external influences and manage the internal and client conversations arising from these.
    • Will manage client expectations when having to charge more for out-of-scope work in a manner which does not expose the agency to financial risk.
    • Is well-informed about the commercials of all projects they are responsible for, managing the team to ensure budgets are managed effectively, and forecasts are accurate.
  • Problem Solving & Decision Making
    • Approaches each task with a clear understanding of the business issue the client is trying to solve, and can measure the brief against this, and the strategy, to ensure the right work is developed.
    • Thinks laterally about how problems can be solved.

About REDSOFA GROUP

We are a leading advertising agency with a strong reputation for delivering innovative and effective social media solutions. We are looking for a talented and experienced Customer Account Manager to join our team and help us drive business growth.

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