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Administrative Operations Supervisor
3 months ago
Join a prestigious Fortune Global 500 company and discover innovative opportunities that foster personal and professional growth. At UPS, we value individuals who possess a unique blend of skills and enthusiasm. If you are driven to lead teams or yourself, we have positions available that will help you enhance your abilities and advance your career.
Position Overview:
Administrative Operations Supervisor
This role is responsible for managing daily service challenges within an operational framework. You will collaborate with both hourly employees and management to tackle issues related to processes, safety, staffing, and training. This position is essential in aligning the operational needs and efforts to ensure customer satisfaction is achieved. You will oversee the effective implementation of procedures and management systems.
The working hours are from 8:00 AM to 5:00 PM, Tuesday through Saturday, with flexibility required for occasional evenings.
Total working hours amount to 37.5 hours per week.
Key Responsibilities:
- Coordinating daily center activities and addressing service challenges.
- Providing assistance to the administrative team.
- Facilitating the training and development of staff, ensuring compliance and accuracy, and leading a team to achieve desired outcomes.
- Customer Service: addressing customer inquiries, including escalation calls and service requests.
- Maintaining data systems for package operations, including auditing and analyzing operational information.
- Overseeing center systems, databases, and office administration.
- Driving performance results across all work groups within the center.
- Customer Focus, Integrity, Initiative.
- Strong interpersonal skills, including teamwork, conflict management, motivation, and the ability to provide constructive feedback.
- Familiarity with UPS operations and in-house systems is advantageous.
- Proficient computer skills, particularly in Microsoft Office.
- Competitive salary.
- Company pension plan, along with discounts at major retailers, cinemas, and attractions.
- Opportunities for career advancement through our 'promotion from within' policy.
Employee Type:
Permanent
UPS is dedicated to ensuring a workplace that is free from discrimination, harassment, and retaliation.