Retail Customer Service Representative
1 month ago
About the Role
We are seeking a talented and customer-focused individual to join our team as a Retail Customer Advisor. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities
- Provide outstanding customer service, ensuring that every customer leaves our store feeling valued and satisfied.
- Develop and maintain a deep understanding of our products and services, including our latest mobile plans and devices.
- Work collaboratively with the store team to achieve sales targets and drive business growth.
- Stay up-to-date with industry trends and competitor activity, using this knowledge to inform your sales approach and improve customer outcomes.
- Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect.
What We Offer
- A competitive hourly rate of £12.
- A brand new smartphone on an Unlimited data plan.
- An on-target bonus of 25%, paid out monthly based on store performance.
- Individual bonus accelerators for high performers.
- Great discounts with our Perks at Work scheme.
- Excellent training and development opportunities, helping you to grow and succeed in your career.
Requirements
- Experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- A willingness to learn and adapt to new situations.
About Us
At Three, we're passionate about delivering better connectivity every day, for every customer. We're a diverse and inclusive team, committed to equality in employment and growing a diverse workforce. If you're a motivated and customer-focused individual who shares our values, we'd love to hear from you.
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