Retail Customer Service Representative

1 month ago


East Kilbride, South Lanarkshire, United Kingdom Three Full time

About the Role

We are seeking a talented and customer-focused individual to join our team as a Retail Customer Advisor. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service, ensuring that every customer leaves our store feeling valued and satisfied.
  • Develop and maintain a deep understanding of our products and services, including our latest mobile plans and devices.
  • Work collaboratively with the store team to achieve sales targets and drive business growth.
  • Stay up-to-date with industry trends and competitor activity, using this knowledge to inform your sales approach and improve customer outcomes.
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect.

What We Offer

  • A competitive hourly rate of £12.
  • A brand new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on store performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Excellent training and development opportunities, helping you to grow and succeed in your career.

Requirements

  • Experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • A willingness to learn and adapt to new situations.

About Us

At Three, we're passionate about delivering better connectivity every day, for every customer. We're a diverse and inclusive team, committed to equality in employment and growing a diverse workforce. If you're a motivated and customer-focused individual who shares our values, we'd love to hear from you.



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