Account Manager

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Joivy Full time
Job Title: Account Manager

We are seeking a highly skilled and experienced Account Manager to join our team at Joivy. As an Account Manager, you will be responsible for leading and managing client relationships, portfolio, and properties, as well as market engagement in Edinburgh.

Key Responsibilities:
  • Personally handle client accounts, including monthly reporting and quarterly catch-ups
  • Build and maintain strong relationships with clients across the UK portfolio
  • Liaise with central departments, acting in the interests of clients
  • Understand client needs, anticipate challenges, and proactively address concerns to ensure overall success for your team and optimum client retention
  • Oversee the end of month accounting process
  • Develop and delivery regular client communications, for example newsletters
  • Delivering the 'soft side' of the relationship, for example client lunches, birthday and holiday gifts, or otherwise identifying when and how a relationship can be lubricated
Requirements:
  • Excellent project management and time management
  • Developed communications skills, empathy, active listening
  • In-depth knowledge on business sector and specifics on local market
  • Self-confidence and ability to delegate tasks
  • IT knowledge of internal software (Airtable, PMS, MS Office)
What We Offer:
  • Communicative and social – we're a friendly bunch and great communication is the key to be successful in the role;
  • Dedicated to continual improvement – we're eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
  • Collaborative and helpful – we go much further when we help each other improve whenever and however we can;
  • Problem-solver by nature – we have loads of interesting challenges in our Joivy Space which require some creative thinking;
  • Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.

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