Client Support Specialist

3 weeks ago

Didsbury, Manchester, United Kingdom Blume Group Full time

Are you looking to transition from the hospitality industry? If you have a passion for customer service but prefer a more stable environment, this opportunity may be ideal for you.

The atmosphere within our office is exceptionally welcoming and supportive.

Blume Group stands as one of the UK's premier claims management organizations, dedicated to assisting the legal sector and making a meaningful difference in the lives of individuals.

Our primary focus is on personal injury and medical negligence claims, where we strive to positively impact our clients by helping them secure compensation for the challenges they have faced, providing them with hope and support.

We are experiencing rapid growth and are excited to offer a remarkable opportunity to join our front-line team under the brand 'The Compensation Experts'. In this role, you will engage with clients, guiding them through the initial stages of their claims process.

Your conversational skills and ability to extract essential information will be key as you assess the details of their claims, ultimately connecting them with our qualified panel of legal professionals.

We are committed to your success, providing comprehensive training and equipping you with the necessary tools to excel in your role and achieve performance bonuses.

This position is perfect for utilizing your skills and making a significant impact while enjoying the fulfillment of assisting those in need.

Key Responsibilities:

  • Conduct outbound calls and respond to incoming inquiries from potential clients regarding personal injury and medical negligence claims.
  • Maintain high-quality assurance standards by following company protocols and best practices.
  • Collaborate with Team Leaders to evaluate claims and determine the best course of action for clients.
  • Provide clients with accurate and relevant information about the claims process.
  • Document and maintain precise records of client interactions in the company's CRM system.
  • Engage in discussions about medical terminology with clients.
  • Be comfortable with extended phone conversations.
  • Take pride in delivering outstanding customer service.
  • Enjoy achieving targets while ensuring a positive customer experience.

Additional Benefits:

  • Enhanced membership with Perkbox, offering discounts from over 1,000 well-known brands.
  • A vibrant social environment, including quarterly company events and complimentary beverages for after-work relaxation.
  • Modern office facilities, including an on-site food outlet and coffee shop.
  • A pet-friendly workplace, fostering a relaxed and stress-reducing atmosphere.

Enjoy 28 days of holiday, with increases based on your tenure with us.

We are dedicated to cultivating a culture where every individual feels valued, respected, and empowered to express their authentic selves. We celebrate diversity in all its forms, recognizing that each person brings unique perspectives and experiences to our team.

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