Arboriculture Operations Manager
3 weeks ago
Location: North London
Salary: £38,000-£45,000
Hours: Full-time, Permanent
Vehicle: Company vehicle provided
Holidays: 22 Days Annual Leave + Statutory Holidays
Pension: Eligible to join the company pension scheme
Role Overview: We are seeking a dynamic and experienced Contract Manager to oversee arboriculture operations across North London. This is a pivotal role where you will be responsible for managing key contracts, ensuring financial performance, and maintaining high standards of service delivery.
Key Responsibilities:
- Lead and manage arboricultural contracts: Ensure financial targets are met or exceeded.
- Develop and maintain strong client relationships: Ensure customer satisfaction.
- Oversee the recruitment, training, and motivation of staff: Within your region.
- Monitor and improve operational performance: Including health and safety standards.
- Drive new business opportunities: Including tendering and pricing for contracts.
- Ensure compliance with Quality Management Systems: BS EN 9001:2000, BS EN ISO 14001:1996.
- Regularly report on financial performance: Stock levels, and work-in-progress.
Qualifications & Experience:
- Nationally recognized professional arboriculture qualification: Or willingness to work towards one, such as:
- Certificate in Arboriculture (RFS): NVQ Level 2
- Technician's Certificate (AA): NVQ Level 3
- Diploma in Arboriculture (RFS): NVQ Level 4
- A strong background in contracts management: With at least 5 years of experience in arboriculture.
- Full, clean UK driving license.
Skills & Competencies:
- Proven experience in managing contracts: Within a small to medium-sized enterprise.
- Strong financial awareness: And the ability to manage budgets effectively.
- Excellent relationship-building skills: With a focus on client satisfaction.
- Ability to manage complex operations: With geographically dispersed teams.
- High energy, strong planning, and time management skills.
- Flexible, open-minded, and friendly personality: With a modern approach to management.
Personal Qualities:
- Credibility and a successful track record: That will gain the trust of clients and internal teams.
- Ability to manage high service levels: In a challenging environment.
- Ambition, commitment, and the ability to inspire and lead a team.
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