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IT Service Delivery Manager
2 months ago
Job Summary: We are seeking an IT Service Delivery Manager to lead, manage, and improve IT services across the organization at Lu4. The successful candidate will work closely with IT teams, vendors, and business stakeholders to ensure that IT services meet the needs of the organization while driving efficiencies and service excellence.
About the Role: This is an exciting opportunity to shape the future of IT service delivery across the organization. The IT Service Delivery Manager will be involved in a project to customize and implement a new IT Service Management (ITSM) tool.
Key Responsibilities:
- Prioritize Customer Service: Focus on delivering exceptional customer service and ensuring that IT services meet the needs of the organization.
- Day-to-Day Management: Manage the day-to-day operations of the Service Desk and vendor relationships.
- ITIL Foundation Accreditation: Possess ITIL Foundation accreditation and practical hands-on experience in IT service management.
- Service Operations and Transition: Focus on Service Operations and Service Transition, including Incident Management, Problem Management, and Change Management.
- Escalation Point of Contact: Act as the point of contact for escalations and ensure that issues are resolved promptly.
- Change Management: Run Change Management meetings and raise changes as required.
About Lu4: Lu4 is a global business with five core business units in the UK. The organization has undergone a business transformation, bringing together previously independent IT functions to create a streamlined shared service environment.
