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Radiology Administrative Coordinator
3 months ago
Radiology Administrative Coordinator | Cardiff | Competitive Salary | Full Time 37.5 hours a week | Permanent
Spire Healthcare is seeking a dedicated Administrator to become part of our Imaging Department team. This role presents an excellent opportunity for individuals aiming to enhance their administrative expertise within a private healthcare setting.
In this position, you will play a crucial role in supporting the multi-disciplinary team to deliver outstanding patient administration within the radiology sector. Your responsibilities will include managing appointment bookings efficiently and adhering to established protocols. Additionally, you will ensure the precise completion of all necessary audit documentation and the distribution of radiology reports.
Key Responsibilities:
Efficiently and accurately manage patient bookings and record details on the system through various channels including telephone, in-person, and referral letters. Welcome and assist all patients, consultants, and visitors with a friendly demeanor. Register new and returning patients for procedures, outpatient consultations, or pre-operative assessments. Handle patient information in compliance with the Data Protection Act, Information Governance, and Spire policies. Provide reception coverage and general administrative support to the Imaging Department. Exhibit flexibility in working hours to meet the operational needs of the Imaging Department. Maintain a positive, professional attitude at all times. Ensure the administrative processes related to the patient journey are efficient, providing exceptional customer service consistently. Communicate effectively with patients, colleagues, and other stakeholders in a courteous and professional manner. Timely issuance of imaging reports while strictly adhering to information governance protocols to ensure correct distribution to referring clinicians. Manage email inquiries and referrals promptly and professionally.Ideal Candidate:
Highly organized with the ability to manage a varied workload. Previous experience in an administrative role or similar environment is advantageous. Excellent communication skills with a strong focus on customer service. Proficient in computer skills, particularly with Microsoft Office applications. A collaborative team player comfortable interacting with a diverse range of individuals.Working Hours: Full Time 37.5 hours per week, including a rota of 1 in 3 Saturdays.
Contract Type: Permanent
Benefits:
We offer a competitive salary along with a comprehensive benefits package, which includes:
35 days of annual leave inclusive of bank holidays (pro rata) Employer and employee contributory pension with flexible retirement options 'Spire for You' reward platform offering discounts and cashback at over 1000 retailers Complimentary Bupa wellness screening Private medical insurance Life assurance Free onsite parking