Account Manager
1 month ago
About the Role
Flooid is seeking a talented and experienced Account Manager to manage day-to-day activities, build long-term relationships with customers, and deliver our solutions according to customer needs and objectives.
Key Responsibilities
- Support the Account Management team or directly manage Mid-Tier Accounts
- Manage day-to-day activities, secure CR business, and complete work packets and proposals
- Build long-term relationships with customers
- Develop a trusted advisor relationship with key accounts
- Ensure timely and successful delivery of solutions
- Communicate progress of initiatives to stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities
- Keep current clients satisfied and deliver exceptional service
- Monitor and analyse customer usage of our product
- Work with the Sales team to onboard and integrate new clients
- Liaise between the customer and internal teams
Requirements
- Brings sales expertise in retail, hospitality, or Cx domain, or has industry consulting experience
- Guides us through the changing dynamics of the retail industry
- Has a background in software with proficiency in complex platforms, digital, cloud, and subscription-based services
- Builds long-term strategic relationships with key accounts and partners
- Delivers innovative solutions to customers' challenges
- Has a value-selling and/or challenger sales mindset, great communication skills, a strong work ethic, and excellent multitasking abilities
About Flooid
Flooid offers cutting-edge retail and hospitality solutions to major global brands. We push the boundaries of commerce with our endless basket and world-leading innovation in sales technology.
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a passionate and dedicated team
- Hybrid working arrangement with occasional travel to our head office in Coventry and customer sites
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