Endpoint Solutions Engineer

4 weeks ago

Slough, Slough, United Kingdom Logicalis Full time

Job Overview

Position Summary

The Endpoint Solutions Engineer will play a crucial role in the administration and upkeep of our worldwide workstation and mobile device infrastructure. This encompasses supervising all endpoint management tasks such as system imaging, software patching, and application deployment/oversight.

Key Responsibilities

  • Designs and executes strategies for workstation needs utilizing tools such as SCCM, Intune, group policy, scripting, and Active Directory.
  • Works in collaboration with the global Endpoint team and reports directly to the Endpoint Manager located in the UK.
  • Participates in local Deskside meetings (representing Endpoint) and provides comprehensive minutes as required.
  • Produces weekly updates on project status and advancements.
  • Collaborates closely with the Global Service Delivery Team to implement change initiatives on a worldwide scale.
  • Conducts routine device cleanups and oversees the Endpoint Queue.
  • Assesses software requests and generates necessary reports.
  • Manages Endpoint issue tickets and submits bulk ticket requests.
  • Addresses security vulnerabilities and remediation/alert requests.
  • Provides support for macOS, including operating system, application, and hardware testing and provisioning.
  • Offers hardware assistance for North America and manages escalations in that region.
  • Oversees the Endpoint Deskside Teams chat and processes privilege account requests.
  • Conducts health checks and deployments in SCCM/Intune.
  • Troubleshoots issues related to Active Directory/SCCM/Intune and creates Endpoint documentation.
  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through behaviors consistent with the organization's values.
  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure compliance in a manner that reflects honest, ethical, and professional behaviors.
  • Supports and conducts oneself in a manner consistent with client service expectations.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

To successfully perform this role, an individual should be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combinations accepted.

Education

  • Bachelor's Degree in engineering, computer science, information technology, or equivalent experience.

Experience / Technical Requirements:

  • 2+ years of technical support, customer-facing, technical consulting experience, or information technology experience
  • Knowledge of various PC hardware and software applications including:
  • Operating Systems: Windows 7, Windows 10, Windows 11
  • Office Support
  • User creations/terminations (tasks/requests)
  • End-user self-service tools
  • Cloud support – multiple device data syncing
  • ServiceNow or other ticketing systems
  • Word, Excel, PowerPoint, Office, Outlook, etc.
  • Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Effective troubleshooting and documentation skills
  • Experience navigating a knowledgebase
  • Proficient use of Microsoft Office applications.
  • Proficient in SCCM for workstation management, including creating, deploying, and troubleshooting applications/packages.
  • Ability to generate reports on deployments, hardware, and compliance, as well as monitor SCCM environment health.
  • Experience with Intune, supporting device enrollment and managing group policies with WMI filtering.
  • Solid understanding of Active Directory, including forests, security groups, and account management.
  • Familiarity with Windows 10 and 11, including deployment, management, and troubleshooting of applications and settings.
  • Experience with Apple Macs is preferred, along with knowledge of JamF for device management and encryption.
  • Proficient in scripting via PowerShell/DOS to enhance workstation management in SCCM/Intune.
  • Understanding of certificate management and its application in a corporate environment.

Certifications

  • None

Other Skills and Abilities

  • Strong technical and client interaction skills.
  • Self-starter with excellent organizational, administrative, and interpersonal skills.
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  • Excellent oral, written, technical, and business communication skills.
  • Ability to multi-task and work in a fast-paced environment.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Range : $60,000 - $85,000/year

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