Claims Handler
2 days ago
We are seeking a highly motivated and organized Claims Handler to join our team at Acorn Insurance and Financial Services Limited. As a Claims Handler, you will be responsible for managing a portfolio of policyholder total loss claims through to settlement.
Key Responsibilities- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases.
- Work closely with in-house engineers to guarantee a fair settlement with the policyholder.
- Ensure that all validated claims are processed within the agreed SLA's.
- Provide excellent customer service level expectations, taking ownership of all inbound communication.
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer.
- Provide effective communication to Policyholder of all claim decisions and progression of insurance claims.
- Maintain effective diary management to reduce settlement time.
- Expertly assess policy indemnity.
- Attention to detail.
- Strong customer service skills.
- Motivated self-starter.
- Confident and persuasive communicator.
- PC literate with excellent administration and processing skills.
- Experience in a telephony environment.
We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can be tailored to our customers' unique insurance needs. In 2020, we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.
Why Acorn Insurance and Financial Services Limited?We want to give you more than a job, we want to give you a purpose and a career. Some of the benefits you will receive include:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Company Pension Scheme.
- Perk Box Online & High Street vouchers and discounts.
- Fresh fruit Deliveries twice a week.
- £250 bonus for every new colleague you recommend to the business.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support network.
- Free Hot Drinks.
- Dress Down Days.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
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