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Customer Service Coordinator

2 months ago

HowdenleWear, Durham, United Kingdom Co-op Digital Full time
About the Role

We're seeking a highly skilled and motivated Customer Service Coordinator to join our team at Co-op Digital. As a key member of our store operations team, you'll play a vital role in delivering exceptional customer service and ensuring the smooth day-to-day running of our store.

Key Responsibilities
  • Provide friendly and welcoming service to customers, responding to their needs and resolving any issues promptly and professionally.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty, working closely with the store management team to achieve our goals.
  • Manage and maintain accurate records of customer interactions, sales data, and other relevant information to inform business decisions.
  • Collaborate with colleagues to achieve sales targets, promote products, and drive business growth.
  • Contribute to the development and implementation of store policies and procedures, ensuring compliance with company standards and regulations.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.
What We Offer
  • A competitive salary and benefits package, including a pension scheme and 30% discount on Co-op products.
  • Opportunities for career progression and professional development, with a focus on leadership and management skills.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Access to a range of employee benefits, including virtual healthcare services and a cycle-to-work scheme.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional service and achieving sales targets.
  • Ability to work flexibly, including evenings and weekends, and to adapt to changing priorities and deadlines.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Commitment to ongoing learning and development, with a desire to grow and develop your skills and knowledge.